General Questions

1. What is Black•ology Coffee Company?

Black•ology Coffee Company is a Black-owned luxury coffee brand specializing in bold, low-acidity blends that elevate your coffee experience.

2. Where is your coffee sourced from?

Our coffee is ethically sourced from premium coffee-growing regions around the world, ensuring exceptional quality and sustainability.

3. Do you offer subscriptions?

Yes, we offer flexible subscription plans so you can enjoy your favorite Black•ology coffee blends delivered to your door regularly.

Brewing & Coffee Education

4. What’s the best way to brew Black•ology coffee?

Black•ology coffee works beautifully with various brewing methods, including French press, pour-over, espresso, and cold brew. Check out our Brew Guides for step-by-step instructions.

5. Do you offer coffee education or workshops?

Yes! We provide coffee education programs covering brewing techniques, coffee history, and more. Contact us for details or follow us for event announcements.

Shipping & Delivery

6. How long does it take to receive my order?

Orders are processed within 2-3 business days and typically delivered within 5-7 business days for standard shipping. Expedited options are available.

7. Do you ship internationally?

Yes, we ship worldwide. Shipping times and rates vary depending on the destination. Please note that customers are responsible for any customs duties or fees.

8. Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number to monitor its progress.

Returns & Refunds

9. Can I return coffee?

Unfortunately, coffee is a consumable item and cannot be returned or refunded. If you have concerns about your order, contact us at info@blackology.coffee.

10. What is your return policy for merchandise?

Apparel, drinkware, and equipment can be returned within 30 days if unused, unworn, and in the original packaging.

Products & Customization

11. Do you offer wholesale or bulk orders?

Yes! We partner with businesses for wholesale coffee and merchandise. Contact us for more information on bulk orders and corporate gifting options.

12. Can I customize my order for events or gifts?

Yes, we offer customization for events and gifts. Reach out to us at info@blackology.coffee to discuss your needs.

Contact & Support

13. How can I contact customer service?

You can email us at info@blackology.coffee for any questions or concerns. Our team is here to help!

14. Do you offer gift cards?

Yes, gift cards are available for purchase on our website, making them the perfect gift for coffee lovers.

15. How can I stay updated on new products and events?

Join our newsletter or follow us on social media to stay informed about new product launches, exclusive offers, and upcoming events.